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Return & Exchange Policy

THANGAM JEWEL Collection gives you the option to return or Exchange purchased item(s)*.

Exchange Policy

Any order that has been shipped, falls within an Exchange category and is within the 2 days limit from the date of delivery can be requested for exchange.

To exchange the item that has been shipped within 2 days limit from the date of delivery can be requested for Exchange in its original condition.

AED 20/- exchange charges and AED 20/- for the item delivery charge will be applicable.

Damaged Item Exchange Policy

To exchange the damaged item can be requested anytime. AED 20/- for the collection charges will be applicable along with item damage exchange charges as per below table.

Exchange Charges For Damaged Items:

• Less than 0.50 grams = 30 dirham
• 0.50 grams to 1 grams = 45 dirham
• 1 grams to 1.4 grams = 60 dirham
• 1.5 grams to 1.9 grams = 75 dirham
• 2 grams to 2.4 grams = 90 dirham

Note: if customer has any new order for delivery, then the item collection charge of 20 dirham will not include. We will exchange the item only with exchange charges.